Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 833 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
2. 2.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
3. 3.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
4. 4.True or false: “camera at eye level” shows good call manners. (a) True (b) False
5. 5.True or false: “saying your name first” shows good call manners. (a) True (b) False
6. 6.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) hanging up without bye (d) speaking clearly
7. 7.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
8. 8.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) shouting into the phone (d) saying bye before ending
9. 9.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
10. 10.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) saying bye before ending (d) camera at the ceiling
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
14. 14.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) eating while on a call (d) speaking clearly
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
18. 18.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
20. 20.True or false: “calling late at night” shows poor call manners. (a) False (b) True
21. 21.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) loud TV behind you (d) side talk during a call
23. 23.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
25. 25.True or false: “saying your name first” shows poor call manners. (a) False (b) True
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) muting when not talking (d) speaking clearly
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) hanging up without bye (d) a quiet place for calls
28. 28.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
30. 30.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) shouting into the phone (d) “Is this a good time?”
31. 31.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) side talk during a call (d) “Is this a good time?”
33. 33.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) muting when not talking (d) a quiet place for calls
34. 34.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) side talk during a call (d) camera at the ceiling
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) saying bye before ending (d) camera at the ceiling
37. 37.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) loud TV behind you (d) a quiet place for calls
38. 38.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
39. 39.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
40. 40.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students