Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 834 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) loud TV behind you (d) speaking clearly
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
3. 3.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
6. 6.📞 Which of these shows poor call manners? (a) speaking clearly (b) calling late at night (c) “Is this a good time?” (d) camera at eye level
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
8. 8.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) eating while on a call (d) saying bye before ending
10. 10.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
11. 11.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
12. 12.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
13. 13.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
14. 14.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) muting when not talking (d) eating while on a call
15. 15.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) speaking clearly (d) camera at eye level
18. 18.True or false: “saying your name first” shows good call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) calling late at night (d) “Is this a good time?”
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
22. 22.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) speaking clearly (b) loud TV behind you (c) calling late at night (d) eating while on a call
24. 24.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) shouting into the phone (d) camera at eye level
25. 25.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) speaking clearly (d) calling late at night
26. 26.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) saying your name first (d) muting when not talking
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) camera at eye level (d) eating while on a call
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) speaking clearly (d) saying bye before ending
29. 29.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
32. 32.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
33. 33.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
34. 34.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) hanging up without bye (d) muting when not talking
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) camera at eye level (d) side talk during a call
38. 38.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) muting when not talking (d) camera at the ceiling
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

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