Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 835 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
3. 3.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at eye level (c) camera at the ceiling (d) side talk during a call
4. 4.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) side talk during a call (d) camera at the ceiling
5. 5.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
6. 6.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
8. 8.True or false: “muting when not talking” shows good call manners. (a) False (b) True
9. 9.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) speaking clearly (d) a quiet place for calls
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) saying bye before ending (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) speaking clearly (d) “Is this a good time?”
13. 13.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) camera at eye level
14. 14.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
16. 16.True or false: “side talk during a call” shows good call manners. (a) True (b) False
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
18. 18.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
19. 19.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.True or false: “saying your name first” shows good call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) saying your name first (d) a quiet place for calls
23. 23.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
24. 24.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) hanging up without bye (d) loud TV behind you
25. 25.📞 Which of these shows poor call manners? (a) side talk during a call (b) a quiet place for calls (c) muting when not talking (d) saying bye before ending
26. 26.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
27. 27.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
28. 28.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
31. 31.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) hanging up without bye (d) speaking clearly
32. 32.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
33. 33.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
34. 34.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
35. 35.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) a quiet place for calls (d) hanging up without bye
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) saying your name first (d) shouting into the phone
37. 37.📞 Which of these shows good call manners? (a) shouting into the phone (b) “Is this a good time?” (c) eating while on a call (d) calling late at night
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) side talk during a call (d) hanging up without bye
39. 39.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
40. 40.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000

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