Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 836 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
2. 2.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
3. 3.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) camera at eye level (d) calling late at night
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) saying bye before ending (d) camera at eye level
5. 5.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
6. 6.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
10. 10.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) a quiet place for calls (c) speaking clearly (d) shouting into the phone
13. 13.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
14. 14.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) camera at eye level (d) muting when not talking
15. 15.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
17. 17.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) loud TV behind you (d) shouting into the phone
18. 18.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) hanging up without bye (d) saying your name first
19. 19.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
20. 20.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
21. 21.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
22. 22.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) “Is this a good time?” (d) shouting into the phone
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
27. 27.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) saying bye before ending (d) hanging up without bye
29. 29.True or false: “saying your name first” shows good call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) eating while on a call (d) calling late at night
31. 31.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
32. 32.True or false: “muting when not talking” shows good call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
34. 34.True or false: “eating while on a call” shows good call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) hanging up without bye (d) muting when not talking
37. 37.📞 Which of these shows good call manners? (a) camera at eye level (b) shouting into the phone (c) loud TV behind you (d) calling late at night
38. 38.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) saying bye before ending (d) eating while on a call
39. 39.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) saying bye before ending (d) loud TV behind you

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