Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 837 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
3. 3.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) speaking clearly (d) hanging up without bye
4. 4.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
6. 6.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows poor call manners? (a) shouting into the phone (b) muting when not talking (c) speaking clearly (d) a quiet place for calls
8. 8.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
9. 9.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
10. 10.🔍 Which is the odd one out? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) shouting into the phone
11. 11.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) a quiet place for calls (d) hanging up without bye
14. 14.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) camera at eye level
15. 15.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
16. 16.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) speaking clearly
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) “Is this a good time?” (d) hanging up without bye
20. 20.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
21. 21.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) side talk during a call (d) speaking clearly
22. 22.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
24. 24.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) a quiet place for calls (d) saying your name first
25. 25.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) shouting into the phone (d) loud TV behind you
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) hanging up without bye (b) calling late at night (c) side talk during a call (d) a quiet place for calls
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
31. 31.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
32. 32.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) shouting into the phone (d) camera at eye level
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
34. 34.True or false: “eating while on a call” shows good call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) saying your name first (d) camera at eye level
36. 36.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) saying your name first (d) hanging up without bye
37. 37.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) shouting into the phone (d) muting when not talking
39. 39.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) muting when not talking (d) loud TV behind you

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