Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 838 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
2. 2.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) loud TV behind you (d) a quiet place for calls
3. 3.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) camera at eye level (d) loud TV behind you
5. 5.True or false: “calling late at night” shows poor call manners. (a) False (b) True
6. 6.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) loud TV behind you (d) shouting into the phone
7. 7.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) speaking clearly (d) saying bye before ending
9. 9.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
11. 11.True or false: “eating while on a call” shows good call manners. (a) True (b) False
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
13. 13.📞 Which of these shows good call manners? (a) speaking clearly (b) side talk during a call (c) eating while on a call (d) shouting into the phone
14. 14.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
15. 15.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
18. 18.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) calling late at night (b) camera at the ceiling (c) eating while on a call (d) saying your name first
20. 20.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) hanging up without bye (d) loud TV behind you
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.📞 Which of these shows poor call manners? (a) camera at eye level (b) camera at the ceiling (c) speaking clearly (d) saying your name first
23. 23.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
24. 24.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
25. 25.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) saying bye before ending (d) speaking clearly
26. 26.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) “Is this a good time?” (d) camera at the ceiling
29. 29.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
31. 31.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
32. 32.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
33. 33.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
34. 34.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) muting when not talking (d) a quiet place for calls
36. 36.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
39. 39.True or false: “camera at eye level” shows good call manners. (a) False (b) True
40. 40.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) shouting into the phone (d) hanging up without bye

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