Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 839 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
2. 2.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) speaking clearly (d) “Is this a good time?”
3. 3.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) camera at the ceiling (d) calling late at night
4. 4.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
6. 6.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
7. 7.📞 Which of these shows poor call manners? (a) saying your name first (b) calling late at night (c) “Is this a good time?” (d) camera at eye level
8. 8.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) camera at eye level (d) hanging up without bye
10. 10.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) loud TV behind you (d) saying your name first
17. 17.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) hanging up without bye (d) saying your name first
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) saying bye before ending (d) camera at the ceiling
19. 19.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
21. 21.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
22. 22.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) shouting into the phone (d) “Is this a good time?”
24. 24.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) saying bye before ending (d) a quiet place for calls
27. 27.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
28. 28.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.True or false: “saying your name first” shows good call manners. (a) False (b) True
32. 32.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
33. 33.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
35. 35.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
37. 37.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) shouting into the phone (d) a quiet place for calls
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
39. 39.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) a quiet place for calls (d) shouting into the phone

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students