Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 840 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
2. 2.📞 Which of these shows poor call manners? (a) calling late at night (b) saying your name first (c) “Is this a good time?” (d) speaking clearly
3. 3.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) a quiet place for calls (d) “Is this a good time?”
4. 4.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
5. 5.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
8. 8.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
9. 9.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
11. 11.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) calling late at night (d) hanging up without bye
12. 12.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
13. 13.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) “Is this a good time?” (d) shouting into the phone
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) loud TV behind you (d) camera at eye level
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) saying your name first (d) camera at the ceiling
16. 16.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
17. 17.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) calling late at night (d) speaking clearly
20. 20.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows poor call manners? (a) side talk during a call (b) muting when not talking (c) saying your name first (d) “Is this a good time?”
23. 23.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
24. 24.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) a quiet place for calls (d) saying bye before ending
26. 26.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
27. 27.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
28. 28.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
29. 29.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) saying bye before ending
30. 30.True or false: “speaking clearly” shows good call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) side talk during a call (d) calling late at night
34. 34.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
35. 35.True or false: “side talk during a call” shows good call manners. (a) False (b) True
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
38. 38.📞 Which of these shows good call manners? (a) speaking clearly (b) loud TV behind you (c) camera at the ceiling (d) eating while on a call
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) camera at the ceiling (d) a quiet place for calls
40. 40.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) shouting into the phone

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