Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 85 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
2. 2.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
3. 3.True or false: “muting when not talking” shows good call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) loud TV behind you (d) hanging up without bye
5. 5.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) hanging up without bye (d) saying bye before ending
8. 8.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) calling late at night (d) camera at eye level
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) a quiet place for calls (d) hanging up without bye
12. 12.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) mute your microphone (d) shout over the noise
14. 14.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) shouting into the phone (d) camera at eye level
15. 15.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) camera at eye level (d) shouting into the phone
16. 16.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) side talk during a call (d) saying bye before ending
17. 17.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
19. 19.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
20. 20.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) “Is this a good time?” (d) eating while on a call
21. 21.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
22. 22.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
23. 23.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) shouting into the phone (d) hanging up without bye
24. 24.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) camera at eye level (b) camera at the ceiling (c) eating while on a call (d) shouting into the phone
26. 26.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) side talk during a call (d) a quiet place for calls
27. 27.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
28. 28.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) “Is this a good time?” (d) loud TV behind you
30. 30.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) muting when not talking (d) hanging up without bye
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) shouting into the phone (d) side talk during a call
32. 32.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
33. 33.True or false: “side talk during a call” shows good call manners. (a) False (b) True
34. 34.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
35. 35.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) muting when not talking (d) shouting into the phone
36. 36.True or false: “calling late at night” shows poor call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) “Is this a good time?” (d) calling late at night
39. 39.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
40. 40.True or false: “speaking clearly” shows good call manners. (a) True (b) False

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