Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 841 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
3. 3.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
4. 4.True or false: “speaking clearly” shows good call manners. (a) True (b) False
5. 5.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
6. 6.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
7. 7.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
8. 8.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
11. 11.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
12. 12.📞 Which of these shows poor call manners? (a) hanging up without bye (b) speaking clearly (c) a quiet place for calls (d) camera at eye level
13. 13.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
16. 16.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) loud TV behind you (d) a quiet place for calls
17. 17.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
20. 20.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) speaking clearly (d) camera at eye level
22. 22.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) side talk during a call (d) camera at the ceiling
23. 23.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) camera at the ceiling (d) calling late at night
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
25. 25.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) camera at the ceiling (d) calling late at night
26. 26.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) eating while on a call (d) calling late at night
28. 28.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
29. 29.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
30. 30.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) loud TV behind you (d) “Is this a good time?”
31. 31.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) side talk during a call (d) “Is this a good time?”
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying your name first (c) calling late at night (d) camera at eye level
37. 37.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) speaking clearly (d) muting when not talking
38. 38.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) eating while on a call (d) loud TV behind you
40. 40.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students