Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 842 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) “Is this a good time?” (d) muting when not talking
5. 5.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
9. 9.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
10. 10.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) shouting into the phone (d) calling late at night
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
12. 12.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) camera at the ceiling (d) saying bye before ending
14. 14.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) “Is this a good time?” (d) saying bye before ending
15. 15.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) side talk during a call (d) muting when not talking
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) shouting into the phone (d) calling late at night
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) loud TV behind you (d) camera at eye level
19. 19.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) side talk during a call (d) camera at eye level
20. 20.📞 Which of these shows good call manners? (a) a quiet place for calls (b) loud TV behind you (c) hanging up without bye (d) shouting into the phone
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) loud TV behind you (d) “Is this a good time?”
23. 23.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
24. 24.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
25. 25.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
26. 26.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
27. 27.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
28. 28.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) speaking clearly (d) loud TV behind you
29. 29.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
30. 30.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
31. 31.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
33. 33.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
34. 34.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
35. 35.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
39. 39.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) eating while on a call (d) “Is this a good time?”
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”

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