Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 843 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) hanging up without bye (b) side talk during a call (c) saying your name first (d) eating while on a call
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) side talk during a call (c) saying your name first (d) a quiet place for calls
3. 3.True or false: “muting when not talking” shows good call manners. (a) False (b) True
4. 4.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) camera at the ceiling (d) saying bye before ending
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) “Is this a good time?” (c) camera at the ceiling (d) hanging up without bye
6. 6.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
7. 7.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) camera at eye level (d) saying your name first
8. 8.True or false: “side talk during a call” shows good call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) saying your name first (b) a quiet place for calls (c) shouting into the phone (d) camera at eye level
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
11. 11.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
12. 12.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
14. 14.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
15. 15.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) saying bye before ending (d) a quiet place for calls
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
19. 19.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
21. 21.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
23. 23.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
25. 25.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
27. 27.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
28. 28.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
29. 29.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
30. 30.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
31. 31.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
32. 32.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) eating while on a call (d) “Is this a good time?”
36. 36.True or false: “saying your name first” shows good call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) muting when not talking (d) saying bye before ending
39. 39.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
40. 40.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True

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