Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 844 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
2. 2.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) shouting into the phone (d) a quiet place for calls
4. 4.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
5. 5.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) shouting into the phone (d) eating while on a call
8. 8.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) hanging up without bye (d) camera at eye level
9. 9.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
10. 10.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) shouting into the phone (d) side talk during a call
11. 11.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
12. 12.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) hanging up without bye (d) “Is this a good time?”
14. 14.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) saying bye before ending (d) speaking clearly
15. 15.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) loud TV behind you (d) side talk during a call
16. 16.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
19. 19.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) “Is this a good time?”
23. 23.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
24. 24.True or false: “muting when not talking” shows good call manners. (a) True (b) False
25. 25.📞 Which of these shows good call manners? (a) eating while on a call (b) calling late at night (c) shouting into the phone (d) a quiet place for calls
26. 26.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
27. 27.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
28. 28.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
31. 31.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
32. 32.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) saying bye before ending
33. 33.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
34. 34.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
35. 35.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) speaking clearly (d) camera at eye level
37. 37.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) hanging up without bye (d) calling late at night
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying bye before ending (c) a quiet place for calls (d) “Is this a good time?”
40. 40.True or false: “saying your name first” shows poor call manners. (a) False (b) True

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