Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 845 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) hanging up without bye (d) calling late at night
3. 3.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
4. 4.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) “Is this a good time?” (d) camera at eye level
5. 5.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
6. 6.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) speaking clearly
8. 8.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) muting when not talking
10. 10.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
11. 11.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) your own mood (d) nothing
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) camera at eye level (d) camera at the ceiling
13. 13.True or false: “camera at eye level” shows good call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at eye level (d) side talk during a call
15. 15.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
18. 18.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
19. 19.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) saying bye before ending (d) eating while on a call
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
22. 22.True or false: “side talk during a call” shows good call manners. (a) False (b) True
23. 23.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) loud TV behind you
25. 25.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
26. 26.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
28. 28.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
29. 29.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
30. 30.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) a quiet place for calls (d) saying your name first
32. 32.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) speaking clearly (d) shouting into the phone
33. 33.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
34. 34.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) “Is this a good time?” (d) camera at eye level
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) eating while on a call (d) calling late at night
36. 36.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
39. 39.True or false: “saying your name first” shows poor call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners

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