Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 846 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) loud TV behind you (d) speaking clearly
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
6. 6.True or false: “muting when not talking” shows good call manners. (a) False (b) True
7. 7.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
8. 8.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
9. 9.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) side talk during a call (d) calling late at night
11. 11.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
13. 13.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
14. 14.True or false: “eating while on a call” shows good call manners. (a) True (b) False
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
17. 17.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) camera at eye level (d) saying bye before ending
18. 18.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) camera at eye level (d) side talk during a call
19. 19.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) muting when not talking (d) saying your name first
23. 23.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
25. 25.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
26. 26.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
27. 27.True or false: “saying your name first” shows poor call manners. (a) True (b) False
28. 28.True or false: “speaking clearly” shows good call manners. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) hanging up without bye (d) saying bye before ending
30. 30.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
31. 31.True or false: “calling late at night” shows good call manners. (a) False (b) True
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
33. 33.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) camera at the ceiling (d) saying your name first
36. 36.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
37. 37.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) hanging up without bye (d) eating while on a call
38. 38.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
39. 39.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) saying your name first (d) a quiet place for calls
40. 40.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112

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