Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 847 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) eating while on a call (d) camera at eye level
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
4. 4.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
6. 6.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
9. 9.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
13. 13.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) “Is this a good time?” (d) speaking clearly
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) muting when not talking (d) a quiet place for calls
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) “Is this a good time?” (c) eating while on a call (d) hanging up without bye
20. 20.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) camera at eye level (d) muting when not talking
21. 21.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
22. 22.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
24. 24.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
27. 27.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
28. 28.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) a quiet place for calls (d) side talk during a call
30. 30.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
31. 31.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) calling late at night (d) speaking clearly
32. 32.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
34. 34.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
35. 35.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at the ceiling (d) saying your name first
36. 36.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) loud TV behind you (d) calling late at night
37. 37.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) camera at eye level (d) “Is this a good time?”
38. 38.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
39. 39.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) muting when not talking (d) camera at eye level
40. 40.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye

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