Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 848 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) a quiet place for calls (d) calling late at night
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
4. 4.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
10. 10.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) eating while on a call (d) saying bye before ending
11. 11.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
12. 12.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
15. 15.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
16. 16.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) saying bye before ending (d) saying your name first
18. 18.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) a quiet place for calls (d) “Is this a good time?”
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) a quiet place for calls (d) speaking clearly
24. 24.True or false: “camera at eye level” shows good call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.True or false: “speaking clearly” shows good call manners. (a) False (b) True
28. 28.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
29. 29.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) “Is this a good time?” (d) speaking clearly
31. 31.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) eating while on a call (d) saying bye before ending
32. 32.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying bye before ending (c) a quiet place for calls (d) camera at eye level
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) speaking clearly (d) loud TV behind you
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) “Is this a good time?” (d) eating while on a call
35. 35.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) loud TV behind you (d) hanging up without bye
36. 36.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) a quiet place for calls (d) speaking clearly
37. 37.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
38. 38.True or false: “saying your name first” shows good call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
40. 40.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye

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