Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 849 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
2. 2.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) saying bye before ending (d) loud TV behind you
3. 3.True or false: “calling late at night” shows good call manners. (a) True (b) False
4. 4.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) eating while on a call (d) saying bye before ending
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
8. 8.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
9. 9.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) loud TV behind you (d) a quiet place for calls
12. 12.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
13. 13.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) side talk during a call (d) camera at the ceiling
14. 14.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) saying bye before ending (d) saying your name first
17. 17.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
19. 19.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) muting when not talking
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
23. 23.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
24. 24.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) side talk during a call
26. 26.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) eating while on a call (d) loud TV behind you
28. 28.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows poor call manners? (a) camera at eye level (b) a quiet place for calls (c) hanging up without bye (d) saying bye before ending
30. 30.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name first (c) camera at eye level (d) a quiet place for calls
32. 32.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) camera at eye level (d) muting when not talking
34. 34.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) camera at eye level (d) hanging up without bye
35. 35.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
38. 38.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) saying your name first (d) saying bye before ending
39. 39.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) camera at the ceiling (d) saying your name first
40. 40.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) eating while on a call (d) a quiet place for calls

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