Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 850 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
2. 2.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) eating while on a call (d) camera at eye level
3. 3.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) saying bye before ending (d) camera at eye level
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) shouting into the phone (d) “Is this a good time?”
5. 5.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) eating while on a call (d) shouting into the phone
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
11. 11.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
12. 12.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
13. 13.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
14. 14.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
15. 15.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
16. 16.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) loud TV behind you (d) a quiet place for calls
18. 18.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) hanging up without bye
19. 19.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
22. 22.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
23. 23.True or false: “saying your name first” shows poor call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) saying bye before ending (d) side talk during a call
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) shouting into the phone (d) speaking clearly
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) side talk during a call (d) muting when not talking
28. 28.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) camera at eye level (d) eating while on a call
31. 31.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
32. 32.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) muting when not talking (d) camera at eye level
34. 34.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
35. 35.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
36. 36.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) shouting into the phone (d) camera at eye level
37. 37.True or false: “calling late at night” shows good call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) saying your name first (d) a quiet place for calls
40. 40.True or false: “speaking clearly” shows good call manners. (a) False (b) True

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