Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 86 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) side talk during a call (d) a quiet place for calls
3. 3.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) a quiet place for calls (d) saying your name first
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) eating while on a call (d) camera at eye level
6. 6.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
7. 7.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
8. 8.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
9. 9.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
10. 10.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) saying your name first
12. 12.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
14. 14.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) eating while on a call (d) saying your name first
15. 15.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) shouting into the phone (d) “Is this a good time?”
19. 19.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) saying your name first (d) side talk during a call
20. 20.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) camera at the ceiling (d) saying bye before ending
21. 21.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
22. 22.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
23. 23.📞 Which of these shows poor call manners? (a) loud TV behind you (b) muting when not talking (c) speaking clearly (d) “Is this a good time?”
24. 24.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
25. 25.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
27. 27.True or false: “saying your name first” shows good call manners. (a) False (b) True
28. 28.True or false: “calling late at night” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.True or false: “eating while on a call” shows good call manners. (a) False (b) True
31. 31.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) muting when not talking (c) loud TV behind you (d) side talk during a call
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
34. 34.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
35. 35.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) camera at eye level (d) shouting into the phone
36. 36.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) hang up silently (d) “Who are you?”
38. 38.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) hanging up without bye (d) camera at eye level

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