Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 851 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
2. 2.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
3. 3.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”
6. 6.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
7. 7.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) saying bye before ending
8. 8.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
10. 10.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) only the time (d) name, number, message
11. 11.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
12. 12.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
13. 13.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) saying your name first (d) calling late at night
14. 14.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
15. 15.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
16. 16.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) muting when not talking (d) camera at the ceiling
17. 17.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) “Is this a good time?” (d) hanging up without bye
18. 18.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) saying bye before ending (d) shouting into the phone
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) hanging up without bye (c) camera at eye level (d) shouting into the phone
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) a quiet place for calls (d) loud TV behind you
21. 21.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
22. 22.True or false: “saying your name first” shows poor call manners. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) camera at eye level (d) saying bye before ending
24. 24.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) camera at eye level (d) camera at the ceiling
26. 26.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) hanging up without bye (d) camera at eye level
27. 27.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
28. 28.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
31. 31.True or false: “saying your name first” shows good call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) shouting into the phone (d) eating while on a call
34. 34.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
35. 35.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
36. 36.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
38. 38.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
39. 39.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows poor call manners? (a) loud TV behind you (b) camera at eye level (c) muting when not talking (d) saying bye before ending

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