Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 852 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
2. 2.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
3. 3.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
4. 4.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) side talk during a call (d) saying your name first
5. 5.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) loud TV behind you (d) a quiet place for calls
7. 7.🔍 Which is the odd one out? (a) saying bye before ending (b) side talk during a call (c) speaking clearly (d) saying your name first
8. 8.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
9. 9.True or false: “saying your name first” shows poor call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
12. 12.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) “Is this a good time?” (d) saying bye before ending
13. 13.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
14. 14.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
16. 16.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
18. 18.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
19. 19.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
20. 20.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) saying bye before ending (d) camera at the ceiling
21. 21.📞 Which of these shows good call manners? (a) speaking clearly (b) hanging up without bye (c) calling late at night (d) eating while on a call
22. 22.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
23. 23.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
24. 24.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
26. 26.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) speaking clearly (d) calling late at night
28. 28.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) saying bye before ending (d) camera at the ceiling
29. 29.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
30. 30.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
31. 31.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) camera at eye level (d) hanging up without bye
32. 32.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
33. 33.True or false: “calling late at night” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) shouting into the phone (d) calling late at night
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) saying your name first (d) calling late at night
37. 37.True or false: “calling late at night” shows poor call manners. (a) True (b) False
38. 38.True or false: “saying your name first” shows good call manners. (a) False (b) True
39. 39.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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