Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 855 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
2. 2.📞 Which of these shows good call manners? (a) calling late at night (b) “Is this a good time?” (c) camera at the ceiling (d) shouting into the phone
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
4. 4.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
6. 6.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) shouting into the phone
8. 8.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
10. 10.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
11. 11.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) saying your name first
13. 13.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) speaking clearly (d) camera at eye level
14. 14.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
15. 15.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) camera at eye level (d) camera at the ceiling
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
17. 17.True or false: “saying your name first” shows good call manners. (a) False (b) True
18. 18.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) calling late at night (d) saying your name first
19. 19.🔍 Which is the odd one out? (a) “Is this a good time?” (b) saying bye before ending (c) camera at the ceiling (d) camera at eye level
20. 20.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
21. 21.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
23. 23.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
24. 24.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
27. 27.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
28. 28.True or false: “muting when not talking” shows good call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) a quiet place for calls (d) loud TV behind you
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) loud TV behind you (d) eating while on a call
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
32. 32.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) loud TV behind you (d) saying bye before ending
33. 33.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
34. 34.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) hanging up without bye (d) loud TV behind you
35. 35.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) a quiet place for calls (d) loud TV behind you
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) saying bye before ending (d) “Is this a good time?”
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) speaking clearly (d) shouting into the phone
40. 40.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False

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