Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 856 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
2. 2.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
3. 3.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) saying bye before ending (d) muting when not talking
4. 4.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) side talk during a call (d) camera at the ceiling
5. 5.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) speaking clearly (d) side talk during a call
6. 6.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
7. 7.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
8. 8.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) eating while on a call (d) “Is this a good time?”
9. 9.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
10. 10.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
11. 11.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) muting when not talking (d) side talk during a call
12. 12.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) eating while on a call (d) muting when not talking
13. 13.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) shouting into the phone (d) saying your name first
15. 15.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
18. 18.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
19. 19.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
20. 20.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) eating while on a call (b) camera at the ceiling (c) a quiet place for calls (d) shouting into the phone
22. 22.True or false: “calling late at night” shows poor call manners. (a) False (b) True
23. 23.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) eating while on a call (d) loud TV behind you
25. 25.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
26. 26.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) saying bye before ending (d) muting when not talking
27. 27.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) calling late at night (c) side talk during a call (d) camera at the ceiling
28. 28.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
30. 30.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
31. 31.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
32. 32.📞 Which of these shows poor call manners? (a) loud TV behind you (b) camera at eye level (c) speaking clearly (d) “Is this a good time?”
33. 33.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) saying your name first (d) calling late at night
34. 34.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) shouting into the phone (d) muting when not talking
35. 35.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
38. 38.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) hanging up without bye (d) speaking clearly
40. 40.True or false: “speaking clearly” shows good call manners. (a) False (b) True

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students