Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 857 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
2. 2.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
3. 3.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) saying your name first (d) side talk during a call
4. 4.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) saying your name first (d) muting when not talking
7. 7.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) speaking clearly (d) hanging up without bye
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) eating while on a call (d) hanging up without bye
10. 10.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) hanging up without bye (d) camera at the ceiling
11. 11.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) shouting into the phone (d) side talk during a call
12. 12.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) hanging up without bye (d) shouting into the phone
13. 13.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
14. 14.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
15. 15.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) saying your name first (d) side talk during a call
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) speaking clearly (d) muting when not talking
17. 17.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) shouting into the phone (d) loud TV behind you
18. 18.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
19. 19.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
21. 21.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) muting when not talking (d) calling late at night
22. 22.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
23. 23.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
24. 24.True or false: “side talk during a call” shows good call manners. (a) True (b) False
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) hang up at once (d) “He’s out. Bye.”
26. 26.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
28. 28.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows poor call manners? (a) side talk during a call (b) speaking clearly (c) muting when not talking (d) camera at eye level
30. 30.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
32. 32.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) shouting into the phone (d) saying bye before ending
33. 33.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
36. 36.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) side talk during a call (d) camera at the ceiling
37. 37.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person

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