Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 858 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
2. 2.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) eating while on a call (d) loud TV behind you
4. 4.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
5. 5.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
8. 8.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
9. 9.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
11. 11.📞 Which of these shows good call manners? (a) camera at eye level (b) loud TV behind you (c) hanging up without bye (d) side talk during a call
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
13. 13.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
14. 14.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
15. 15.True or false: “eating while on a call” shows good call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.📞 Which of these shows good call manners? (a) muting when not talking (b) hanging up without bye (c) eating while on a call (d) camera at the ceiling
19. 19.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) saying bye before ending (d) camera at the ceiling
21. 21.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
22. 22.📞 Which of these shows good call manners? (a) calling late at night (b) a quiet place for calls (c) loud TV behind you (d) hanging up without bye
23. 23.📞 Which of these shows poor call manners? (a) saying your name first (b) side talk during a call (c) camera at eye level (d) speaking clearly
24. 24.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
26. 26.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying bye before ending (c) saying your name first (d) camera at eye level
27. 27.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) saying your name first (d) muting when not talking
28. 28.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) saying your name first (d) “Is this a good time?”
29. 29.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
30. 30.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) calling late at night (d) eating while on a call
31. 31.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
33. 33.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
35. 35.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) calling late at night (c) camera at eye level (d) “Is this a good time?”
36. 36.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
37. 37.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) “Is this a good time?” (d) shouting into the phone
39. 39.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) saying bye before ending (d) side talk during a call

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