Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 859 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) camera at the ceiling (d) a quiet place for calls
2. 2.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) eating while on a call (d) loud TV behind you
6. 6.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
7. 7.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
8. 8.📞 Which of these shows poor call manners? (a) saying your name first (b) shouting into the phone (c) muting when not talking (d) speaking clearly
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) camera at eye level (d) hanging up without bye
10. 10.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
11. 11.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) eating while on a call (d) “Is this a good time?”
12. 12.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) camera at eye level (d) shouting into the phone
15. 15.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
16. 16.True or false: “camera at eye level” shows good call manners. (a) False (b) True
17. 17.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) eating while on a call (d) a quiet place for calls
19. 19.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
20. 20.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) saying your name first (d) hanging up without bye
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
22. 22.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) muting when not talking (c) saying bye before ending (d) a quiet place for calls
23. 23.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
26. 26.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
27. 27.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
28. 28.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
29. 29.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) camera at eye level (d) hanging up without bye
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) saying bye before ending (d) “Is this a good time?”
32. 32.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
33. 33.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) loud TV behind you (d) muting when not talking
34. 34.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
35. 35.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
36. 36.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) eating while on a call (d) speaking clearly
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) shouting into the phone (d) a quiet place for calls
38. 38.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) loud TV behind you
39. 39.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
40. 40.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are

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