Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 87 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) calling late at night (d) hanging up without bye
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.True or false: “speaking clearly” shows good call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) saying bye before ending (d) speaking clearly
8. 8.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) say no, tell a parent (d) tell them your school
9. 9.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
10. 10.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
12. 12.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
13. 13.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
14. 14.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
15. 15.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
16. 16.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
17. 17.True or false: “saying your name first” shows good call manners. (a) False (b) True
18. 18.True or false: “eating while on a call” shows good call manners. (a) False (b) True
19. 19.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) calling late at night
20. 20.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
21. 21.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) shouting into the phone (d) saying your name first
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) camera at the ceiling
23. 23.True or false: “muting when not talking” shows good call manners. (a) False (b) True
24. 24.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
25. 25.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) side talk during a call (d) shouting into the phone
30. 30.True or false: “calling late at night” shows poor call manners. (a) False (b) True
31. 31.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) camera at eye level (d) speaking clearly
33. 33.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
34. 34.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
35. 35.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) saying your name first (d) a quiet place for calls
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
39. 39.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) calling late at night (d) side talk during a call
40. 40.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True

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