Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 862 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
2. 2.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) hanging up without bye (d) saying bye before ending
3. 3.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
4. 4.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) saying your name first (d) camera at the ceiling
6. 6.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
7. 7.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
8. 8.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
9. 9.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
10. 10.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) speaking clearly (d) eating while on a call
12. 12.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) shouting into the phone (d) a quiet place for calls
13. 13.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) side talk during a call (d) “Is this a good time?”
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
17. 17.📞 Which of these shows good call manners? (a) calling late at night (b) camera at the ceiling (c) loud TV behind you (d) camera at eye level
18. 18.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) speaking clearly (d) eating while on a call
19. 19.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
20. 20.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
21. 21.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) camera at the ceiling (d) hanging up without bye
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) loud TV behind you
23. 23.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) muting when not talking (d) camera at eye level
24. 24.True or false: “speaking clearly” shows good call manners. (a) True (b) False
25. 25.📞 Which of these shows poor call manners? (a) eating while on a call (b) “Is this a good time?” (c) saying your name first (d) a quiet place for calls
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
28. 28.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
29. 29.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
30. 30.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
31. 31.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
32. 32.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
33. 33.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
35. 35.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) camera at eye level (d) calling late at night
36. 36.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
37. 37.📞 Which of these shows good call manners? (a) saying your name first (b) loud TV behind you (c) calling late at night (d) eating while on a call
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) “Is this a good time?” (d) hanging up without bye
40. 40.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners

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