Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 863 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
2. 2.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at eye level (d) side talk during a call
3. 3.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
4. 4.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) shouting into the phone (d) camera at the ceiling
5. 5.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying your name first (c) side talk during a call (d) calling late at night
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
8. 8.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) “Is this a good time?” (d) saying bye before ending
10. 10.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) calling late at night (b) eating while on a call (c) speaking clearly (d) hanging up without bye
12. 12.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
13. 13.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) shouting into the phone (d) saying your name first
14. 14.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) speaking clearly (d) loud TV behind you
17. 17.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) eating while on a call (d) hanging up without bye
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
22. 22.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
23. 23.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
24. 24.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
26. 26.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) muting when not talking (d) camera at the ceiling
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) calling late at night (d) saying bye before ending
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.True or false: “side talk during a call” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
33. 33.True or false: “eating while on a call” shows good call manners. (a) True (b) False
34. 34.True or false: “camera at eye level” shows good call manners. (a) True (b) False
35. 35.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) camera at eye level (d) calling late at night
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) camera at the ceiling
37. 37.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) saying bye before ending
38. 38.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
39. 39.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) speaking clearly (d) saying your name first
40. 40.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at eye level (c) calling late at night (d) eating while on a call

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