Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 864 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
2. 2.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) loud TV behind you (d) camera at the ceiling
3. 3.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
4. 4.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
5. 5.📞 Which of these shows poor call manners? (a) saying bye before ending (b) shouting into the phone (c) speaking clearly (d) saying your name first
6. 6.True or false: “saying your name first” shows good call manners. (a) True (b) False
7. 7.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) side talk during a call (d) shouting into the phone
10. 10.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) loud TV behind you (d) eating while on a call
11. 11.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) loud TV behind you (d) calling late at night
12. 12.📞 Which of these shows good call manners? (a) loud TV behind you (b) “Is this a good time?” (c) shouting into the phone (d) calling late at night
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
14. 14.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) side talk during a call (d) shouting into the phone
16. 16.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
17. 17.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) camera at the ceiling (d) muting when not talking
18. 18.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) saying bye before ending (d) “Is this a good time?”
23. 23.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
24. 24.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying bye before ending (d) hanging up without bye
26. 26.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
27. 27.True or false: “eating while on a call” shows good call manners. (a) False (b) True
28. 28.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
29. 29.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
30. 30.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) shouting into the phone (d) a quiet place for calls
32. 32.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
33. 33.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
34. 34.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
35. 35.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
36. 36.True or false: “muting when not talking” shows good call manners. (a) True (b) False
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
38. 38.True or false: “camera at eye level” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
40. 40.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners

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