Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 865 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
2. 2.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) camera at the ceiling (d) speaking clearly
3. 3.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
4. 4.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) calling late at night
5. 5.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
6. 6.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
7. 7.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) loud TV behind you (d) a quiet place for calls
8. 8.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) shouting into the phone (d) saying bye before ending
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) side talk during a call (d) eating while on a call
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) camera at eye level
12. 12.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) a quiet place for calls (d) calling late at night
13. 13.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
16. 16.True or false: “side talk during a call” shows good call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) side talk during a call (d) saying your name first
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
20. 20.True or false: “calling late at night” shows good call manners. (a) True (b) False
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
22. 22.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) saying your name first (c) camera at eye level (d) saying bye before ending
25. 25.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
26. 26.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) side talk during a call
27. 27.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
28. 28.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
29. 29.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) saying your name first (d) speaking clearly
30. 30.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
31. 31.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
32. 32.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
33. 33.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
35. 35.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) hanging up without bye (d) side talk during a call
36. 36.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) muting when not talking (c) calling late at night (d) camera at the ceiling
38. 38.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
40. 40.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) camera at eye level (d) speaking clearly

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