Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 866 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
2. 2.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
3. 3.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
4. 4.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
7. 7.🔍 Which is the odd one out? (a) muting when not talking (b) side talk during a call (c) speaking clearly (d) saying bye before ending
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
10. 10.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) saying bye before ending (d) hanging up without bye
11. 11.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
12. 12.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) calling late at night (d) eating while on a call
14. 14.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
15. 15.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) shouting into the phone (d) camera at the ceiling
16. 16.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
17. 17.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
18. 18.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
19. 19.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 123 (d) 112
20. 20.True or false: “speaking clearly” shows good call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
22. 22.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
23. 23.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) shouting into the phone (c) camera at eye level (d) muting when not talking
24. 24.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
25. 25.📞 Which of these shows good call manners? (a) shouting into the phone (b) muting when not talking (c) camera at the ceiling (d) calling late at night
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
27. 27.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) saying bye before ending
28. 28.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) saying your name first (d) side talk during a call
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) eating while on a call (d) a quiet place for calls
30. 30.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
31. 31.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) speaking clearly (d) muting when not talking
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) saying bye before ending (d) speaking clearly
33. 33.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
34. 34.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
35. 35.True or false: “saying your name first” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
37. 37.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
38. 38.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) hanging up without bye (d) calling late at night
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) muting when not talking (d) calling late at night
40. 40.True or false: “side talk during a call” shows poor call manners. (a) False (b) True

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