Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 867 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) camera at the ceiling
2. 2.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
3. 3.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
4. 4.True or false: “calling late at night” shows poor call manners. (a) True (b) False
5. 5.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
6. 6.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
11. 11.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) calling late at night (b) camera at eye level (c) saying bye before ending (d) “Is this a good time?”
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
14. 14.True or false: “camera at eye level” shows good call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) shouting into the phone (b) camera at eye level (c) a quiet place for calls (d) “Is this a good time?”
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) chat for a while (d) tell them your school
19. 19.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
20. 20.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) loud TV behind you (d) saying your name first
21. 21.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) shouting into the phone
22. 22.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) muting when not talking (d) eating while on a call
23. 23.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) camera at the ceiling (d) saying your name first
24. 24.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
25. 25.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
26. 26.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
27. 27.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
28. 28.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) “Is this a good time?”
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) a quiet place for calls (d) side talk during a call
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
35. 35.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
36. 36.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
37. 37.📞 Which of these shows good call manners? (a) hanging up without bye (b) speaking clearly (c) shouting into the phone (d) side talk during a call
38. 38.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) camera at eye level (d) calling late at night
39. 39.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) shouting into the phone (d) hanging up without bye
40. 40.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) hanging up without bye (d) eating while on a call

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