Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 868 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) “Who cares?” (d) hang up at once
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
3. 3.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
4. 4.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
6. 6.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) shouting into the phone (d) loud TV behind you
7. 7.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
8. 8.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) shouting into the phone (d) speaking clearly
10. 10.📞 Which of these shows good call manners? (a) side talk during a call (b) saying bye before ending (c) camera at the ceiling (d) shouting into the phone
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
14. 14.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) muting when not talking (d) speaking clearly
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) shouting into the phone (d) speaking clearly
17. 17.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
20. 20.True or false: “side talk during a call” shows good call manners. (a) True (b) False
21. 21.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) eating while on a call (d) calling late at night
22. 22.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
23. 23.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
24. 24.True or false: “camera at eye level” shows good call manners. (a) True (b) False
25. 25.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
27. 27.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) shouting into the phone (d) hanging up without bye
28. 28.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) saying your name first (d) muting when not talking
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) side talk during a call (d) “Is this a good time?”
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.True or false: “saying your name first” shows good call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
35. 35.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
39. 39.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
40. 40.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners

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