Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 869 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
2. 2.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) loud TV behind you (d) speaking clearly
3. 3.True or false: “eating while on a call” shows good call manners. (a) False (b) True
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) camera at eye level (c) side talk during a call (d) loud TV behind you
5. 5.True or false: “muting when not talking” shows good call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
7. 7.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
8. 8.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) “Is this a good time?” (d) eating while on a call
9. 9.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) calling late at night (d) camera at eye level
11. 11.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) side talk during a call (d) camera at eye level
13. 13.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
14. 14.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) camera at eye level (d) muting when not talking
16. 16.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
18. 18.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
19. 19.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
21. 21.True or false: “saying your name first” shows poor call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) saying your name first (d) camera at eye level
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) a quiet place for calls (d) calling late at night
27. 27.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
28. 28.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) loud TV behind you (d) saying your name first
29. 29.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
32. 32.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
33. 33.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
34. 34.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
35. 35.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
36. 36.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) a quiet place for calls
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) camera at eye level (d) a quiet place for calls
40. 40.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) a quiet place for calls (d) “Is this a good time?”

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