Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 870 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) hanging up without bye (d) “Is this a good time?”
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) eating while on a call (d) camera at the ceiling
3. 3.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
4. 4.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
5. 5.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) camera at eye level (d) saying bye before ending
6. 6.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) “Is this a good time?” (d) calling late at night
7. 7.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) hang up silently (d) call again and again
9. 9.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) shouting into the phone (d) saying bye before ending
10. 10.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) a quiet place for calls (d) loud TV behind you
11. 11.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying bye before ending (c) speaking clearly (d) muting when not talking
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
13. 13.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
14. 14.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
15. 15.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
16. 16.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) camera at eye level (d) speaking clearly
18. 18.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) hanging up without bye
19. 19.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) a quiet place for calls (d) shouting into the phone
20. 20.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
21. 21.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
22. 22.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) saying your name first (d) side talk during a call
25. 25.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
26. 26.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) shouting into the phone (d) saying bye before ending
27. 27.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows good call manners? (a) muting when not talking (b) camera at the ceiling (c) shouting into the phone (d) side talk during a call
29. 29.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
30. 30.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
31. 31.📞 Which of these shows good call manners? (a) camera at eye level (b) hanging up without bye (c) side talk during a call (d) shouting into the phone
32. 32.True or false: “saying your name first” shows good call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows good call manners? (a) shouting into the phone (b) speaking clearly (c) hanging up without bye (d) eating while on a call
35. 35.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) loud TV behind you (d) saying your name first
36. 36.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
37. 37.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
38. 38.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) camera at eye level (d) shouting into the phone
39. 39.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
40. 40.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer

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