Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 88 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) eating while on a call (d) side talk during a call
4. 4.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
5. 5.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
6. 6.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
7. 7.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
8. 8.📞 Which of these shows good call manners? (a) speaking clearly (b) loud TV behind you (c) camera at the ceiling (d) eating while on a call
9. 9.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) loud TV behind you (d) muting when not talking
10. 10.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
12. 12.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) saying your name first (d) camera at eye level
13. 13.True or false: “saying your name first” shows poor call manners. (a) True (b) False
14. 14.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
15. 15.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
16. 16.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
17. 17.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) saying bye before ending
18. 18.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) eating while on a call (d) calling late at night
19. 19.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
20. 20.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) saying your name first (d) hanging up without bye
21. 21.True or false: “camera at eye level” shows good call manners. (a) False (b) True
22. 22.True or false: “calling late at night” shows poor call manners. (a) False (b) True
23. 23.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
25. 25.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
26. 26.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
28. 28.True or false: “saying your name first” shows good call manners. (a) True (b) False
29. 29.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
30. 30.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) muting when not talking (d) shouting into the phone
31. 31.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) shouting into the phone (d) calling late at night
32. 32.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) shouting into the phone (d) “Is this a good time?”
33. 33.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “May I take a message?” (d) “He’s out. Bye.”
38. 38.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) speaking clearly (d) a quiet place for calls
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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