Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 871 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
2. 2.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
3. 3.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
4. 4.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
5. 5.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) shouting into the phone (d) a quiet place for calls
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) side talk during a call (d) camera at the ceiling
7. 7.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
8. 8.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) speaking clearly (d) shouting into the phone
9. 9.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) eating while on a call (d) loud TV behind you
10. 10.📞 Which of these shows good call manners? (a) muting when not talking (b) calling late at night (c) camera at the ceiling (d) side talk during a call
11. 11.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
12. 12.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) camera at eye level (d) saying bye before ending
13. 13.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) speaking clearly (d) camera at the ceiling
14. 14.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
15. 15.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) hanging up without bye (d) side talk during a call
16. 16.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
17. 17.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
18. 18.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) “Is this a good time?”
19. 19.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) loud TV behind you (d) side talk during a call
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
21. 21.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
22. 22.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
23. 23.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) saying your name first (d) speaking clearly
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
26. 26.True or false: “side talk during a call” shows good call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) hanging up without bye (d) saying bye before ending
29. 29.True or false: “calling late at night” shows good call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
31. 31.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
32. 32.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) hanging up without bye (d) shouting into the phone
34. 34.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
36. 36.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) shouting into the phone (d) loud TV behind you
37. 37.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
38. 38.True or false: “saying your name first” shows good call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) loud TV behind you (d) muting when not talking

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