Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 872 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
3. 3.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
4. 4.True or false: “calling late at night” shows good call manners. (a) True (b) False
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) switch off the screen (d) mute your microphone
6. 6.True or false: “camera at eye level” shows good call manners. (a) True (b) False
7. 7.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
8. 8.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
9. 9.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 100000 (d) 999999
10. 10.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
11. 11.📞 Which of these shows good call manners? (a) camera at the ceiling (b) “Is this a good time?” (c) eating while on a call (d) calling late at night
12. 12.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) saying bye before ending
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) chat for a while (d) tell them your school
14. 14.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) saying bye before ending (d) hanging up without bye
16. 16.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) camera at eye level (d) loud TV behind you
17. 17.📞 Which of these shows good call manners? (a) a quiet place for calls (b) camera at the ceiling (c) shouting into the phone (d) eating while on a call
18. 18.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) eating while on a call (d) a quiet place for calls
20. 20.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) camera at eye level (d) side talk during a call
21. 21.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
23. 23.True or false: “saying your name first” shows poor call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) side talk during a call (d) speaking clearly
28. 28.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) loud TV behind you (d) camera at eye level
29. 29.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) hanging up without bye (d) side talk during a call
30. 30.🔍 Which is the odd one out? (a) saying your name first (b) side talk during a call (c) saying bye before ending (d) muting when not talking
31. 31.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) camera at the ceiling (d) saying your name first
36. 36.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
38. 38.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students