Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 873 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) side talk during a call (d) saying your name first
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) eating while on a call (d) loud TV behind you
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
5. 5.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
6. 6.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
7. 7.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
8. 8.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) a quiet place for calls (d) camera at the ceiling
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) speaking clearly (c) muting when not talking (d) camera at the ceiling
10. 10.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
11. 11.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) saying your name first (d) side talk during a call
13. 13.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
14. 14.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) side talk during a call (d) hanging up without bye
15. 15.🔍 Which is the odd one out? (a) hanging up without bye (b) “Is this a good time?” (c) eating while on a call (d) shouting into the phone
16. 16.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) muting when not talking (d) calling late at night
19. 19.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
21. 21.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
22. 22.True or false: “saying your name first” shows poor call manners. (a) True (b) False
23. 23.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) muting when not talking (d) saying your name first
24. 24.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
25. 25.📞 Which of these shows good call manners? (a) loud TV behind you (b) side talk during a call (c) speaking clearly (d) shouting into the phone
26. 26.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
27. 27.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) hang up at once (d) “Who cares?”
29. 29.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
30. 30.True or false: “calling late at night” shows poor call manners. (a) True (b) False
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
33. 33.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
34. 34.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
35. 35.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at eye level (c) shouting into the phone (d) calling late at night
38. 38.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
39. 39.True or false: “eating while on a call” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners

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