Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 874 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) shouting into the phone (d) hanging up without bye
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) loud TV behind you
4. 4.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
5. 5.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) eating while on a call (d) a quiet place for calls
7. 7.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) hanging up without bye (d) speaking clearly
9. 9.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) saying your name first (d) hanging up without bye
11. 11.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) calling late at night (d) a quiet place for calls
12. 12.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
13. 13.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) camera at eye level (d) muting when not talking
15. 15.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) eating while on a call (d) saying your name first
16. 16.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
17. 17.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) saying your name first (d) speaking clearly
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
19. 19.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
20. 20.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) side talk during a call
21. 21.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) your own mood (d) name, number, message
22. 22.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) side talk during a call (d) camera at eye level
23. 23.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) loud TV behind you (d) saying bye before ending
25. 25.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) saying your name first (d) shouting into the phone
26. 26.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
27. 27.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
28. 28.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) camera at eye level
29. 29.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
31. 31.True or false: “speaking clearly” shows good call manners. (a) False (b) True
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
33. 33.📞 Which of these shows good call manners? (a) hanging up without bye (b) calling late at night (c) “Is this a good time?” (d) eating while on a call
34. 34.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
35. 35.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) speaking clearly (d) saying bye before ending
36. 36.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
38. 38.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
40. 40.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True

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