Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 875 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) camera at eye level (d) camera at the ceiling
2. 2.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) hanging up without bye (d) speaking clearly
4. 4.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
5. 5.📞 Which of these shows poor call manners? (a) loud TV behind you (b) camera at eye level (c) saying your name first (d) a quiet place for calls
6. 6.True or false: “speaking clearly” shows good call manners. (a) True (b) False
7. 7.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
8. 8.📞 Which of these shows poor call manners? (a) saying bye before ending (b) calling late at night (c) saying your name first (d) muting when not talking
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
11. 11.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
12. 12.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
14. 14.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) a quiet place for calls (d) loud TV behind you
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) shouting into the phone (d) speaking clearly
17. 17.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
19. 19.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) eating while on a call
21. 21.📞 Which of these shows good call manners? (a) saying your name first (b) hanging up without bye (c) shouting into the phone (d) side talk during a call
22. 22.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
23. 23.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
24. 24.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) hanging up without bye (d) a quiet place for calls
25. 25.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
26. 26.📞 Which of these shows poor call manners? (a) camera at eye level (b) “Is this a good time?” (c) side talk during a call (d) saying your name first
27. 27.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
28. 28.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
30. 30.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) eating while on a call (d) saying bye before ending
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
32. 32.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) “Is this a good time?” (d) shouting into the phone
33. 33.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) a quiet place for calls (d) eating while on a call
35. 35.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) camera at the ceiling (d) camera at eye level
38. 38.True or false: “muting when not talking” shows good call manners. (a) True (b) False
39. 39.True or false: “saying your name first” shows poor call manners. (a) False (b) True
40. 40.True or false: “calling late at night” shows good call manners. (a) True (b) False

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