Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 876 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
3. 3.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
4. 4.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
6. 6.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them the address (c) tell them your school (d) chat for a while
8. 8.📝 Taking a phone message, what must you note? (a) your own mood (b) nothing (c) name, number, message (d) only the time
9. 9.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) loud TV behind you (d) hanging up without bye
10. 10.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
11. 11.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
13. 13.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
14. 14.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
16. 16.True or false: “eating while on a call” shows good call manners. (a) True (b) False
17. 17.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) muting when not talking (d) eating while on a call
18. 18.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) saying your name first (d) muting when not talking
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
20. 20.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
21. 21.True or false: “side talk during a call” shows good call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
23. 23.True or false: “calling late at night” shows poor call manners. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) side talk during a call (d) a quiet place for calls
25. 25.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
26. 26.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) speaking clearly (c) eating while on a call (d) camera at the ceiling
30. 30.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) eating while on a call (d) shouting into the phone
31. 31.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
33. 33.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
34. 34.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
35. 35.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
37. 37.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) calling late at night (d) saying your name first
39. 39.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
40. 40.True or false: “calling late at night” shows good call manners. (a) True (b) False

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