Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 877 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
3. 3.True or false: “camera at eye level” shows good call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) hanging up without bye (b) eating while on a call (c) “Is this a good time?” (d) shouting into the phone
5. 5.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
6. 6.True or false: “saying your name first” shows poor call manners. (a) True (b) False
7. 7.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) “Is this a good time?” (d) shouting into the phone
10. 10.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
11. 11.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) loud TV behind you (d) muting when not talking
12. 12.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) eating while on a call (d) camera at eye level
13. 13.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) speaking clearly (d) shouting into the phone
14. 14.📞 Which of these shows good call manners? (a) saying bye before ending (b) eating while on a call (c) loud TV behind you (d) shouting into the phone
15. 15.True or false: “speaking clearly” shows good call manners. (a) False (b) True
16. 16.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
18. 18.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
20. 20.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) eating while on a call (d) muting when not talking
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) loud TV behind you (d) saying your name first
24. 24.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them the address (d) tell them your school
26. 26.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
27. 27.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) a quiet place for calls (d) muting when not talking
28. 28.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) camera at eye level (b) calling late at night (c) shouting into the phone (d) hanging up without bye
31. 31.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) saying bye before ending (d) muting when not talking
32. 32.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) eating while on a call (d) camera at the ceiling
34. 34.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
35. 35.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) saying your name first (d) camera at the ceiling
36. 36.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “Who cares?” (d) “He’s out. Bye.”
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) muting when not talking (d) calling late at night
39. 39.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
40. 40.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners

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