Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 878 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) camera at the ceiling (d) “Is this a good time?”
2. 2.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
5. 5.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) saying bye before ending (d) a quiet place for calls
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) hanging up without bye (d) a quiet place for calls
9. 9.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
10. 10.📞 Which of these shows good call manners? (a) shouting into the phone (b) saying bye before ending (c) loud TV behind you (d) eating while on a call
11. 11.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) camera at the ceiling (d) a quiet place for calls
12. 12.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
14. 14.📞 Which of these shows good call manners? (a) camera at the ceiling (b) speaking clearly (c) shouting into the phone (d) side talk during a call
15. 15.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) speaking clearly (d) eating while on a call
16. 16.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
17. 17.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) a quiet place for calls (d) hanging up without bye
19. 19.True or false: “camera at eye level” shows good call manners. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) eating while on a call (b) saying bye before ending (c) calling late at night (d) shouting into the phone
21. 21.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
22. 22.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
23. 23.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) side talk during a call (d) “Is this a good time?”
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) muting when not talking
25. 25.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
26. 26.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) saying your name first (d) shouting into the phone
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
29. 29.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
30. 30.🔍 Which is the odd one out? (a) muting when not talking (b) camera at the ceiling (c) hanging up without bye (d) calling late at night
31. 31.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) saying bye before ending (d) calling late at night
32. 32.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
33. 33.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
34. 34.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) loud TV behind you (d) hanging up without bye
36. 36.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
38. 38.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) leave the class (d) switch off the screen
39. 39.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) saying bye before ending (d) camera at eye level

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