Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 879 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) camera at eye level (d) speaking clearly
2. 2.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
7. 7.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
13. 13.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
14. 14.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
16. 16.📞 Which of these shows good call manners? (a) eating while on a call (b) camera at the ceiling (c) “Is this a good time?” (d) side talk during a call
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) side talk during a call (d) camera at the ceiling
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
19. 19.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) saying bye before ending (d) hanging up without bye
20. 20.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) side talk during a call (d) eating while on a call
21. 21.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) muting when not talking (d) side talk during a call
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) side talk during a call (c) eating while on a call (d) calling late at night
23. 23.🔍 Which is the odd one out? (a) calling late at night (b) a quiet place for calls (c) camera at the ceiling (d) hanging up without bye
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
26. 26.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
27. 27.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) shouting into the phone (d) “Is this a good time?”
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) loud TV behind you (d) muting when not talking
29. 29.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
30. 30.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
31. 31.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
32. 32.True or false: “saying your name first” shows poor call manners. (a) False (b) True
33. 33.True or false: “saying your name first” shows good call manners. (a) False (b) True
34. 34.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
36. 36.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
38. 38.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
39. 39.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
40. 40.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) camera at the ceiling (d) side talk during a call

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