Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 880 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) eating while on a call (d) a quiet place for calls
3. 3.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) calling late at night (d) muting when not talking
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
5. 5.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
8. 8.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
9. 9.📞 Which of these shows poor call manners? (a) side talk during a call (b) saying your name first (c) muting when not talking (d) camera at eye level
10. 10.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
11. 11.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
12. 12.True or false: “calling late at night” shows poor call manners. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) camera at the ceiling (d) saying bye before ending
14. 14.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
15. 15.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
17. 17.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
18. 18.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
20. 20.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) camera at the ceiling (d) calling late at night
21. 21.📞 Which of these shows good call manners? (a) a quiet place for calls (b) eating while on a call (c) hanging up without bye (d) camera at the ceiling
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) saying your name first (d) side talk during a call
23. 23.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
24. 24.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) a quiet place for calls (d) speaking clearly
25. 25.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
26. 26.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) muting when not talking (d) calling late at night
28. 28.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
29. 29.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) camera at eye level (d) hanging up without bye
30. 30.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
31. 31.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
32. 32.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) a quiet place for calls (c) camera at eye level (d) speaking clearly
33. 33.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) “Who are you?” (d) call again and again
35. 35.True or false: “muting when not talking” shows good call manners. (a) False (b) True
36. 36.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
37. 37.True or false: “speaking clearly” shows good call manners. (a) False (b) True
38. 38.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) calling late at night (d) saying bye before ending
39. 39.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) eating while on a call (d) camera at eye level
40. 40.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye

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