Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 89 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
2. 2.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
3. 3.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
4. 4.📞 Which of these shows poor call manners? (a) muting when not talking (b) calling late at night (c) saying your name first (d) a quiet place for calls
5. 5.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
6. 6.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) hanging up without bye (d) camera at eye level
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “May I take a message?” (c) “He’s out. Bye.” (d) “Who cares?”
9. 9.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) eating while on a call (d) camera at the ceiling
10. 10.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
11. 11.True or false: “calling late at night” shows good call manners. (a) True (b) False
12. 12.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
13. 13.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
14. 14.True or false: “side talk during a call” shows good call manners. (a) True (b) False
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.True or false: “speaking clearly” shows good call manners. (a) True (b) False
17. 17.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) speaking clearly (d) side talk during a call
18. 18.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 123 (d) 100000
19. 19.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) hanging up without bye (d) loud TV behind you
20. 20.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) calling late at night (d) camera at eye level
21. 21.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) saying your name first (d) side talk during a call
23. 23.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows good call manners? (a) a quiet place for calls (b) hanging up without bye (c) camera at the ceiling (d) calling late at night
26. 26.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) camera at the ceiling (d) speaking clearly
28. 28.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
29. 29.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
30. 30.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
31. 31.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) eating while on a call (c) saying bye before ending (d) muting when not talking
33. 33.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) camera at eye level (d) side talk during a call
35. 35.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
37. 37.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
38. 38.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
39. 39.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
40. 40.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) camera at the ceiling (d) calling late at night

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