Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 881 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying bye before ending (c) eating while on a call (d) speaking clearly
2. 2.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) speaking clearly (d) camera at the ceiling
5. 5.🔍 Which is the odd one out? (a) eating while on a call (b) a quiet place for calls (c) calling late at night (d) side talk during a call
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) saying bye before ending (d) hanging up without bye
7. 7.True or false: “saying your name first” shows poor call manners. (a) False (b) True
8. 8.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) muting when not talking (d) camera at the ceiling
9. 9.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
11. 11.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
12. 12.True or false: “camera at eye level” shows good call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
14. 14.📞 Which of these shows poor call manners? (a) camera at eye level (b) hanging up without bye (c) muting when not talking (d) saying your name first
15. 15.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) muting when not talking
16. 16.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) saying your name first (d) eating while on a call
17. 17.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) side talk during a call (d) “Is this a good time?”
20. 20.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) “Is this a good time?” (d) loud TV behind you
21. 21.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) camera at the ceiling (d) speaking clearly
22. 22.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) hanging up without bye (d) calling late at night
23. 23.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) loud TV behind you (d) saying your name first
25. 25.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
26. 26.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
27. 27.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently
28. 28.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
29. 29.📞 Which of these shows good call manners? (a) saying your name first (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
30. 30.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
31. 31.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
32. 32.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) your own mood (d) only the time
33. 33.True or false: “muting when not talking” shows good call manners. (a) True (b) False
34. 34.True or false: “eating while on a call” shows good call manners. (a) True (b) False
35. 35.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
38. 38.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
39. 39.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) hanging up without bye (d) calling late at night
40. 40.True or false: “calling late at night” shows good call manners. (a) True (b) False

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